Terms & Conditions
Terms and Conditions
1. Introduction
1.1. These terms and conditions ("Terms") govern the use of the Axiom PT LTD website, mobile applications ("App"), and studio rental services ("Services"). By accessing or using our website, app, or services, you agree to comply with these Terms.
2. General
2.1. Freelance Personal Trainers ("Trainers") operating within Axiom PT LTD are self-employed, independent contractors. Clients engage Trainers directly and not Axiom PT LTD or any subsidiary companies. Any fees paid in advance are the sole responsibility of the Trainer, and any refund claims must be directed to the Trainer.
2.2. Payments to Trainers must be made directly and not through the studio. Clients can pay Trainers via cash, debit card, or cheque. Clients should obtain a receipt from their Trainer as Axiom PT LTD will not have a record of these transactions.
2.3. Trainers operate on a pre-pay basis, and all sessions must be paid for in advance through the Axiom PT LTD booking app. Bookings are confirmed only upon receipt of payment.
2.4. Payment for training sessions must be made before sessions commence. Failure to make payment will result in forfeiting the sessions.
2.5. Clients must contact their Trainer directly by phone to cancel or change booked sessions. Cancellations with less than 24 hours' notice will incur a full charge. Package cancellations result in the loss of payment and sessions, with no refunds available once purchased.
3. Session Management
3.1. All sessions are scheduled for 1 hour unless otherwise specified and will start and end promptly. Trainers may adjust session duration if clients are late. If the Trainer is late, clients will receive the full session time or have the remaining time added to another session.
3.2. Results of training programs or coaching courses cannot be guaranteed, as progress depends on the client's effort and cooperation. Individual results may vary, and no specific outcome is assured by either the Trainer or the studio.
3.3. Only one client is allowed per personal training session unless a PT 1-2-2 Package is purchased via the booking app.
4. Facility Access and Usage
4.1. Access to Axiom PT LTD facilities is restricted to individuals with valid entry access. No access is permitted without authorization.
4.2. Permission from the studio manager is required for personal training sessions within Axiom PT LTD premises. Advance notice must be provided.
4.3. Consultations, limited to seating areas, must be organized with the studio manager. Gym space usage requires adherence to package and booking procedures.
4.4. Trainers offering Online Sessions via Zoom, Facetime, or any other video conferencing call software and carrying these out in the studio must book a session using the studio's booking app to reserve studio space. Failure to do so will result in a penalty charge of deducting 2 session credits from the Trainer's account.
4.5. Any Trainer found using the facilities without having pre-booked a session will have a penalty of 2 sessions deducted from their account.
4.6. Studio bookings are for 1 hour only. Trainers must promptly leave the studio once their session with the client has ended.
4.7. Trainers are granted permission to use the studio to train themselves should the space have no more than 4 Trainers actively working at that time. Trainers are not to train during peak hours (7-9am, 12-2pm, and 5-7pm). This permission can be removed or altered at any time.
4.8. Trainers must ‘check-in’ using the tablet before commencing their session.
5. Studio Rental Services
5.1. Axiom PT LTD offers studio rental services to personal trainers ("Trainers") for the purpose of training their own clients. The studio is equipped with facilities and equipment suitable for personal training sessions.
5.2. Trainers must create an account on the Axiom PT LTD app to book studio rental sessions. By creating an account and booking sessions, Trainers agree to abide by all Terms listed.
6. User Accounts
6.1. Users are required to create an account to access certain features of the Axiom PT LTD app, including booking studio rental sessions.
6.2. Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.
7. Booking and Payment
7.1. Studio rental sessions must be booked in advance through the Axiom PT LTD app. Users can select the date, time, and duration of the session based on availability.
7.2. Users agree to pay the specified fees for studio rental sessions at the time of booking. Payments can be made securely through the app using a valid credit or debit card.
7.3. Cancellations made within 24 hours of the scheduled session will incur a cancellation fee equal to 100% of the session fee. Cancellations made outside of this timeframe will not be charged.
8. Background and Definitions
8.1. This agreement governs the use of facilities at Axiom PT LTD for the provision of Personal Training Services.
8.2. "Facilities" refer to Axiom PT LTD premises located at Unit 2, 3 Lever Street, London, EC1V 3QU, including sports equipment and utilities.
9. Provisions
9.1. Axiom PT LTD is not obligated to provide programming or coaching to Trainers.
9.2. Equipment availability is not guaranteed, but efforts will be made to ensure serviceability. Trainers must discuss equipment issues with the Facility Manager.
9.3. This Agreement is valid for the Term or Renewal Term, with no obligation for renewal or extension by Axiom PT LTD.
9.4. The Agreement does not grant Trainers or their clients access to programming, courses, or classes conducted by Axiom PT LTD.
9.5. Axiom PT LTD reserves the right to amend policies and procedures without prior consent, with changes communicated to Trainers within one month of implementation.
10. Performance of Personal Training Services
10.1. Trainers must perform services diligently, meeting professional standards, schedules, and reasonable directives from Axiom PT LTD.
10.2. Trainers must comply with applicable laws, including privacy, health and safety, anti-discrimination, consumer protection, and tax laws.
11. Contractor Fees and Insurance
11.1. Contractor Fees are paid to Axiom PT LTD via the Booking App.
11.2. Trainers must maintain comprehensive insurance cover against public liability, personal injury, and professional liability, with copies of policies provided to Axiom PT LTD.
12. Contractor Undertakings
12.1. Trainers are responsible for their clients' use of facilities and must not assign or sub-contract their obligations.
12.2. Trainers must cooperate with Axiom PT LTD staff, adhere to security requirements, and maintain equipment standards.
12.3. Trainers indemnify Axiom PT LTD against liability arising from breaches of this Agreement.
13. General Conditions
13.1. Facilities are to be used as detailed in this Agreement, with equipment provided in good working order.
13.2. Trainers are responsible for supervising clients, observing health and safety protocols, and returning facilities to their original condition after use.
14. Limitations of Liability
14.1. Axiom PT LTD is not liable for loss or damage to property or personal injury caused by Trainer negligence or events beyond its control.
14.2. Personal trainers ‘Trainers’ are responsible for any damage to the studio or its property, including equipment, caused by themselves or their clients, whether accidental or otherwise. Damage shall be assessed based on reasonable wear and tear standards and any significant damage beyond this scope. Upon identification of damage, the studio owner ‘Axiom PT LTD’ shall provide written notice to the responsible trainer outlining the nature of the damage and the associated repair or replacement costs. The trainer agrees to promptly reimburse the studio owner for such costs within 14 days of receiving the invoice. Failure to reimburse within the specified timeframe may result in additional charges or penalties and/or recovery of funds from sessions held in responsible ‘Trainers’ account.
15. Termination Events
15.1. Termination events include non-payment, failure to adhere to procedures, criminal convictions, or breaches of this Agreement.
15.2. Axiom PT LTD may enforce rights following termination, including reducing or withdrawing facilities, demanding compensation, or retaining fees.
16. Miscellaneous
16.1. This Agreement may be executed in separate counterparts, with notices delivered in writing to the respective party addresses.
16.2. Failure to exercise rights under this Agreement does not constitute a waiver of those rights.
16.3. Third parties have no rights under this Agreement.
17. Acknowledgment
17.1. Trainers acknowledge their rights to independent advice, understanding of Agreement terms, and agreement to be bound as independent contractors.
18. Protection of Personal Data
18.1. Both parties must observe obligations under data protection legislation.
19. Dispute Resolution
19.1. Any disputes or disagreements arising from the use of Axiom PT LTD services will be resolved through email communication between the parties involved via hello@axiom.fit.
20. Amendments
20.1. Axiom PT LTD reserves the right to amend these Terms at any time without prior notice. Updated terms will be posted on the Axiom PT LTD website and app, and users are responsible for reviewing them periodically.